FAQ's
Do you ship internationally? How much is shipping?
Yes we do! The international shipping is FREE!
How long will it take to receive my order?
Processing time: 1-2 business days after placing an order.
Shipping time:
- UK orders: 1-2 weeks
- International orders: 2-3 weeks, but can take longer. Please, bear in mind that your purchase is being shipped overseas, be patient and allow some time for the item to arrive.
What about possible custom fees?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
How can I track my package?
You can find tracking information in your order confirmation or shipping confirmation sent to your email.
How can I edit/cancel my order?
You can modify some of the order's details within 06 hours of placing it by getting in touch with us using our Contact Form. After that, your purchase will be put into confirmation right away and won't be able to be changed or canceled.
Is there a cancellation fee?
If the order qualifies for cancellation, there is no cancellation fee.
Can I apply a promotion code after my purchase is completed?
We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.
How can I get a promo code?
We love sharing exclusive deals with our customers! Here are the best ways to get a promo code:
Visit Our Homepage:
We regularly feature promo codes and special offers directly on our homepage. Be sure to check it often to catch the latest deals!
Sign Up for Our Newsletter:
Join our email list and be the first to know about new promotions, exclusive discounts, and special events. Plus, as a thank-you for signing up, you may receive a welcome promo code straight to your inbox!
How do I use a promo code on checkout?
If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.
Can I use 2 promo codes at the same time?
Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.
Can I place an order over the phone?
We don't currently provide phone assistance or buy on behalf of customer services. Please place the order and complete the transaction on your end.
Can I return my package?
If you have any issues with your order, please contact us via this Contact Form within 30 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.
There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.
Our customer service email address: support@ever-shop.xyz